Attn: Charles In Charge, Director, Customer Care
To Mr. In Charge:
On September 29th, 2013, I experienced one of the
most unpleasant travel experiences in my life. I’m not referring to my
cancelled flight, though that was of course unpleasant, but more to the
unprofessional and dishonest way it was handled.
I was initially set to depart Dallas-Fort Worth for
LaGuardia on Delta 5801 at 2pm. After everyone had boarded, they shut down the
plane to deal with a just-discovered mechanical problem. I don’t know if you’ve
ever spent an hour in a powered-down plane in the 2pm heat of a Texas sun, but
I’ll tell you right now that was less than pleasant.
