look closely. think twice. cut once.

Thursday, October 10, 2013

Don't Mess With Me, Delta

Delta Airlines
Attn: Charles In Charge, Director, Customer Care
  
To Mr. In Charge:

On September 29th, 2013, I experienced one of the most unpleasant travel experiences in my life. I’m not referring to my cancelled flight, though that was of course unpleasant, but more to the unprofessional and dishonest way it was handled.

I was initially set to depart Dallas-Fort Worth for LaGuardia on Delta 5801 at 2pm. After everyone had boarded, they shut down the plane to deal with a just-discovered mechanical problem. I don’t know if you’ve ever spent an hour in a powered-down plane in the 2pm heat of a Texas sun, but I’ll tell you right now that was less than pleasant.